![]() In some environments, these options may be used for allĪctivities during the day that render an agent unavailable (such asĭuring the lunch hour and when performing work that is not The use of pause and unpause is a matter of Instead, there are dialplan applications that allow agents to inform the Normally be the best way to control the state of agents in a queue. In a production environment, the CLI would not ![]() Unpaused interface 'SIP/0000FFFF0001' in queue 'support' for reason 'off-break' Here’s how to unpause the member: *CLI> queue unpause member SIP/0000FFFF0001 queue support reason off-break ![]() Your queue logs will contain some additional information that may be SIP/0000FFFF0001 (dynamic) (paused) (Not in use) has taken no calls yetīy adding a reason for pausing the queue member, Paused interface 'SIP/0000FFFF0001' in queue 'support' for reason 'DoingCallBacks' We’ve been using: *CLI> queue pause member SIP/0000FFFF0001 queue support reason DoingCallbacks They take a similar format to the previous commands We can also pause and unpause members in a queueįrom the Asterisk console, with the queue pause Removed interface 'SIP/0000FFFF0001' from queue 'support'Īgain to verify that your member has been removed from the queue. *CLI> queue remove member SIP/0000FFFF0001 from support To remove a queue member, you would use the SIP/0000FFFF0001 (dynamic) (Not in use) has taken no calls yet Support has 0 calls (max unlimited) in 'rrmemory' strategy Member has been added: *CLI> queue show support Throughout the rest of our examples), let’s see how to add members toĪdding a queue member to the support queue can be done with the queue add member command: *CLI> queue add member SIP/0000FFFF0001 to supportĪdded interface 'SIP/0000FFFF0001' to queue 'support'Ī query of the queue will verify that our new Now that you’ve added callcounter=yes to sip.conf (we’ll be using SIP channels Once you’ve set that up, come back here and Written a little section about it, so go ahead and read the section called “An Introduction to Device State”. Important for all aspects of queues and their members in Asterisk, we’ve Should delve a bit more into at this junction. The state_interface option is something that we Important for agents who are logged into multiple queues). ![]() Is used to control the rank of a member within a queue, which can be Option, but we’ll discuss it in the section called “Advanced Queues” (penalty name will be something like support or sales-any queue name that exists in /etc/asterisk/nf. *CLI> queue add member to asĬhannel we want to add to the queue, such as SIP/0000FFFF0003, and the The queue add command is (all on one line): We can add queue members to any available queue through ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |